The past decade saw a huge part of travel bookings moving online. Tour operators have seen their business models changing quickly. Though the fundamentals still remain, the internet has changed distribution completely. Big tour operators started cutting their offline centers and most have moved online.
WHERE ARE YOU
While the big tour operators have the money and skills to adapt to the new medium, the small and medium operators are hard hit but declining business prospects. The new and fast changing business scenario online has overwhelmed most operators.